Frequently Asked Question

Natlee’s  Lingerie Collection : Ordering FAQ

 We've   make our website as easy to use as possible. If you do have any problems here are some frequently asked questions?

Changing Items in Your Cart

User Accounts

 User accounts are optional, but they do have several advantages. You receive 10% off every order, plus get to see exclusive previews of new ranges and special offers. You don't even have to place an order!

Please note that setting up an account with us is optional. If you do not want to set up an account then you can use the 'guest' checkout button. If you do place an order we don't automatically set up an account for you, so if you don't set up an account you will continue to use the guest checkout on your next order.

 Declined or Cancelled Notice When Checking Out

 When you place an order you might get a declined/cancelled notice instead of a confirmation number. The declined notice means that your card has either been declined, the cvv number you've given is wrong, or more probably, that the billing address you've provided does not match the address that your bank has on record for you. We take security very seriously and cannot process orders unless we have full credit card holder details to check.

 Alternative Payment Methods

 We do accept PayPal on our site we do not recommend using it as if anything goes wrong you are not covered in the same way as you are when using a credit card direct. Not that you'll have any problems with us, but it's worth bearing in mind if you're ordering from a company that's new to you.

 


You can also order by telephone on -----------(10am to 9pm Monday to Saturday  -Sunday 12 pm to 5pm).

 

Where's My Order?

 If you don't see an order number on the final screen when checking out it's unlikely that your order has gone through. You should also receive an automated confirmation email, followed by an email to let you know your order has been shipped. If you don't have either please contact us

 Even if you don't have an account you can track your order (and returns) process by going to My Order/Returns Status in the top menu